We Appreciate Your Feedback
We welcome your comments on how we’re doing and are committed to making sure our products and services live up to your expectations.
Please let us know if you have any compliments for our team members or suggestions on how we may improve. Feel free to contact us at:
SMSB Customer Care
Phone No: 03-89452270 or 011-16177488
Visit: SMSB Branches
SMSB Web Form: Feedback Form
For email correspondence, it would be helpful if you could include the following information so that we can assist you more effectively:
1. My Kad Identification Number / Passport Number
2. Contact Number
To address any comments or complaints promptly and amicably, our customer care will work closely with you. Upon receiving your comments or complaints, a member of our customer care team will get in touch with you within two working days and work to get the issue resolved as soon as we can.