Contact Us

We Appreciate Your Feedback

We welcome your comments on how we’re doing and are committed to making sure our products and services live up to your expectations.

Please let us know if you have any compliments for our team members or suggestions on how we may improve. Feel free to contact us at:

SMSB Customer Care

Phone No: 03-89452270 or 011-16177488
Visit: SMSB Branches
SMSB Web Form: Feedback Form

For email correspondence, it would be helpful if you could include the following information so that we can assist you more effectively:

1. My Kad Identification Number / Passport Number

2. Contact Number

To address any comments or complaints promptly and amicably, our customer care will work closely with you. Upon receiving your comments or complaints, a member of our customer care team will get in touch with you within two working days and work to get the issue resolved as soon as we can.

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SM Feedback Form
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SM Currency Booking Form


10am - 6pm : Same day published rate apply.​

After 6pm - 11.59pm : Next day published rate apply.


Booking day + 2 days (11am - 7pm daily)

Collection Time11am - 7pm

We will contact you to confirm your booking rate based on our published rate. To secure the rate, you need to pay a deposit of 20% of the total booking amount in RM value or RM500 (whichever is lower) within the given timeframe. If we don't receive the deposit within the specified timeframe, our published rate on the day of collection will apply.